T-Mobile is upgrading from SMS to RCS and Samsung recently applied its own complementary update to its Samsung Messages app, the default texting app for its Galaxy phone, to support the change. What's even worse is that the app reportedly leaves no evidence of photos being sent, which means users won't know when their phone may have unwittingly sent sensitive photos to a friend or co-worker until some time has passed. Both they and other Reddit users who reported the same problem found no record of the messages having been sent, either.
"We are aware of the reports regarding this matter and our technical teams are looking into it", a Samsung spokesman told us. Users experiencing this issue can call the company directly at 1-800-SAMSUNG. This has created an incompatibility with the Samsung Messages app which is creating this issue.
In the meantime, it has been suggested that users should switch to a different messaging app. There was a record of the message in that person's phone carrier logs, but not within the app. It may be related to a recent T-Mobile profile update to the new RCS text-messaging format.
"No manufacturer wants to be involved in those unforeseen issues and will work as hard as they can to rectify them as soon as possible", James said.
Deny storage permissions for Samsung Messages in the Settings, and keep in mind to continue to deny them if you open the app! In some cases, users reported the phone sending out normal photos, while in others the phone grabbed emojis and other image resources from the phone's storage.
For now, it is recommended that users do not update to the latest Samsung Messages app until Samsung fixes the issues.