Some users are reporting it in different areas of the screen, some near the top, some near the bottom. We are looking into a limited number of reports of Galaxy S9/S9+ touchscreen responsiveness issues. The scandal of recalling the Galaxy Note 7 - twice - and stripping the phone from store shelves is surely still a fresh enough memory in Samsung's collective conscious to sting. The issue seems to be rampant among Galaxy S9 users on the Sprint network in the USA, which leads us to believe that the issue is carrier-related and needs to be fixed by Sprint.
Adding weight to reports out of Korea last month, Kuo has said, via 9to5Google, that Samsung won't have in-screen fingerprint tech ready for the Galaxy Note 9 because of "technical difficulties". Now a new report suggests that Samsung might have succeeded after all.
As mentioned earlier, the rapid development of the flagship smartphone could start soon as Samsung will be finalising where the fingerprint sensor should be. "We are working with affected customers and investigating", told CNET. "We encourage any customer with questions to contact us directly at 1-800-SAMSUNG", Samsung's statement reads.
The issue was so widespread, Samsung ordered a complete recall of the product. While it could be easy to dismiss that, SamMobile notes that testing for the Galaxy S9 began earlier than normal as well, with the phone itself launching at the end of February rather than sometime in March.
There are a lot of important elements to smartphones, but arguably one of the most crucial to day-to-day use is the screen.
These dead areas are preventing the touchscreen from registering touch inputs, making for frustrated experiences where people struggle to type words or perform basic swiping actions. Some users were able to resolve it by increasing the touch sensitivity to the maximum in settings, but it didn't work for everyone. That means you'll need a USB-C to USB-C cable to take full advantage of the charging speeds.